Buy extra AI credits
AI Credits power Creative Hub generation and Wavo chat. Each plan includes a monthly grant. Buy top-ups in /settings/team/billing or contact sales.
Written By Salvatore Sinigaglia
Last updated 8 days ago
AI Credits power Creative Hub generation and Wavo chat. Each plan includes a monthly grant. Buy top-ups in /settings/team/billing or contact sales.
Buy extra AI credits
AI Credits power Creative Hub AI generation (images, videos, voiceover, avatars) and every Wavo message. Each plan includes a monthly credit grant (it resets on the 1st of the month and unused grant credits expire; every plan gets one). If you exhaust the balance, Wavo and AI generation stop until the next monthly grant or until you buy a top-up package via /settings/team/billing → AI Credits. Purchased top-up credits do not expire.
Who is this for
Owners and admins who exhaust the monthly AI Credits grant and need more (they are the roles that can buy credits: the owner from the billing page, both from the Wavo chat) — either as a one-off (campaign launch week) or as a recurring need.
What AI Credits cover
Credits are deducted when you trigger AI work that costs the system to run:
The exact cost per action shows as an estimate before you trigger generation. You can always cancel before confirming.
Where to check your balance
Open Settings → Team → Billing → AI Credits. You see:
- Monthly grant: your plan's monthly credit allowance
- Used this period: how much has been consumed
- Remaining: what's still available
- Resets on: the next monthly reset, on the 1st of the month
The monthly grant is a real deposited, monthly-expiring balance — unused grant credits don't roll over to the next month. Separately purchased top-up credits do not expire and are used alongside your grant.
How to top up
Option A: in-app topup (if available)
Top-ups are available on every plan, the trial included:
- Open /settings/team/billing → AI Credits
- Click Buy more credits
- Choose a package — starter (5,000 credits), standard (20,000), or pro (50,000)
- Confirm — Stripe charges immediately
- Credits added to your balance instantly (these purchased credits do not expire)
The top-up is a one-time add-on charge separate from your subscription, billed via your default payment method.
You can also enable auto-recharge: set a low-balance threshold and a package, and Wevion automatically buys that package (up to a monthly cap you set) when your balance drops below the threshold.
Option B: contact sales (always available)
If in-app topup isn't surfaced on your plan, or you need a custom amount:
- Email
sales@wevion.ai - Specify how many credits you need and the timeframe
- Sales arranges a one-off or recurring credit grant
This is the typical route for Enterprise customers and for large one-off needs.
When credits run out mid-month
If you exhaust the pool:
- Wavo chat: stops too, because every message uses credits
- Heavy Wavo actions: blocked until top-up or the next monthly grant
- Creative Hub AI generation: blocked until top-up or the next monthly grant
- Already-generated assets: stay in Creative Hub and remain usable — credits aren't recurring per use, only per generation
- Manual upload: not affected — you can still upload your own creatives and use them
The system shows a clear modal: "AI Credits exhausted — top up or wait until [next monthly grant date]".
How much do I need?
A rough sizing guide:
Most teams discover their pattern within the first 1-2 months. Adjust by upgrading plan or budgeting topups accordingly.
Avoiding wasted credits
Best practices to stretch your AI Credits budget:
- Be specific in prompts: vague prompts → mediocre outputs → regenerations
- Pre-write your script: avoid trial-and-error on voiceover / avatar
- Use the cost preview: never trigger a generation without checking the estimated cost first
- Reuse generated assets: Creative Hub stores everything — no need to regenerate similar creatives
- Ask Wavo first: a short question ("what should I generate?") before generating; every message uses credits too, so keep it short
Enterprise custom credits
Enterprise plans usually have a custom credit allocation negotiated as part of the contract:
- Often a fixed monthly grant (e.g. 5×, 10× the Pro pool)
- One-off topups via your CSM
- Sometimes a usage-based pricing model
- Unused credits behavior depends on contract
Contact your CSM for changes or check /settings/team/billing → AI Credits → Contract details.
What you'll see after a topup
- AI Credits balance increases by the purchased amount immediately
- Confirmation toast: "Credits added"
- An invoice line item appears in
/settings/team/billing → Invoices - An email confirmation from Stripe
Common issues
- "Buy more credits button missing": in-app topup may not be enabled for your plan. Contact
sales@wevion.aifor a manual grant. - "Generation failed but credits deducted": rare — Wevion auto-refunds the credits within 60 seconds for failed generations. If not, contact support.
- "AI Credits show 0 right after the monthly grant": brief delay after the grant reset on the 1st of the month. Refresh after 60 seconds.
- "Bought credits but balance not updated": webhook delay. Refresh; if still wrong after 5 min, contact support.
- "Grant credits changed after I downgraded": your monthly grant reflects the new plan from the first monthly reset after the downgrade takes effect (downgrades apply at the end of your billing period). Purchased top-up credits do not expire and are unaffected by a plan change.
FAQ
What do Wevion AI Credits pay for?
AI Credits power Creative Hub AI generation in Wevion — images, videos, avatars, and voiceovers — plus every Wavo message, from a quick "how do I X?" to deep multi-step analysis. Heavier work costs more, and each action shows an estimated cost before you trigger it, so you can cancel before confirming.
How do I buy extra AI credits in Wevion?
Open /settings/team/billing → AI Credits, click Buy more credits, choose a package (starter 5,000 / standard 20,000 / pro 50,000), and confirm — Stripe charges immediately and the balance updates instantly. Top-ups are available on every plan, the trial included, and purchased credits do not expire. You can also enable auto-recharge to buy a package automatically when your balance drops below a threshold. For large or custom needs, email sales@wevion.ai.
Do unused Wevion AI Credits roll over?
Your monthly grant doesn't roll over — it's a monthly-expiring balance, so unused grant credits are lost when the grant resets on the 1st of the month. Separately purchased top-up credits do not expire and carry over. You can check your monthly grant, used amount, remaining balance, and next-grant date under Settings → Team → Billing → AI Credits.
What happens when my AI Credits run out mid-month?
Wavo chat and Creative Hub AI generation stop until you top up or the next monthly grant is deposited, because every Wavo message uses credits. Already-generated assets stay in Creative Hub and remain usable, and manual uploads are unaffected. Wevion shows a modal offering to top up or wait until the next monthly grant.
Are credits refunded if a generation fails?
Yes. If a Creative Hub generation fails but credits were deducted, Wevion auto-refunds those credits within 60 seconds. If the refund doesn't appear, contact support. Note that a genuinely successful generation is not refundable, since credits are charged per generation, not per use of the resulting asset.
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