FAQ — trials and billing
FAQ: trial duration, post-trial behavior, mid-cycle downgrade, trial features, billing cadence, refunds, multi-workspace, credits vs subscription.
Written By Salvatore Sinigaglia
Last updated 8 days ago
FAQ: trial duration, post-trial behavior, mid-cycle downgrade, trial features, billing cadence, refunds, multi-workspace, credits vs subscription.
FAQ — trials and billing
Frequently asked questions about Wevion trials, subscriptions, billing cadence, and credits. Cross-link to deep-dive articles where relevant. For account-specific billing issues: see acc-118 billing troubleshooting.
How long is the trial?
The trial lasts 14 days from sign-up. You don't need a card to start, and no charge is taken during the 14 days. Wevion asks for a card from day 7, or earlier if your trial credits run out. Check /settings/team/billing after registration — the current trial expiry date is visible there.
What happens after my trial expires?
It depends on whether you added a card:
- Card added: at the end of the 14 days your subscription starts automatically and your card is charged — no action needed — unless you cancel before day 14 (then you're not charged and the workspace becomes read-only at day 14).
- No card: nothing is charged. At day 14 the workspace becomes read-only: you can still log in and see your data, but changes are blocked until you subscribe. Your data is preserved.
To move onto (or change) a paid plan at any time: /settings/team/billing → Subscribe.
Can I downgrade my plan mid-cycle?
Yes. /settings/team/billing → Change plan. Downgrades wait for your renewal:
- Downgrade: takes effect at your next renewal, with no refund for the current period
- Upgrade: immediate, charged the prorated difference
For complex billing scenarios: contact support.
Do trial users get all features?
Most features work in trial. Some have limits:
- AI credit cap (lower than paid tiers)
- Number of ad accounts connected
- Number of team members
- Some advanced features may require paid plan
See acc-108 pricing tiers for plan-by-plan feature matrix.
When am I charged?
Charge cadence depends on plan choice:
- Monthly: charged on the same day each month
- Annual: charged once per year (typically with discount vs monthly × 12)
Charge processed by Stripe. Invoice + receipt emailed automatically.
What's the refund policy?
For the exact refund terms, see your subscription agreement or contact support. For a billing error or service outage, contact support directly.
Can I have multiple workspaces on one billing account?
Yes. Billing lives on the Organization: one subscription covers all of its workspaces, up to your plan's workspace quota (check /settings/team/billing).
If you need separate billing (e.g. different legal entities), use separate Organizations: each Organization has its own subscription.
For more workspaces than your plan allows: upgrade, or contact sales for Enterprise.
What's the difference between credits and subscription?
Subscription is for features; credits are for AI usage. You typically need both.
See ai-109 Wavo credits + ch-112 Creative Hub credits.
How do I top up AI credits?
Settings → Team → Billing → Top up credits. Opens Stripe checkout. After payment confirms (~30s), your balance updates.
Why was my credit card declined?
Common causes:
- Insufficient funds
- Card expired
- 3DS verification required (Stripe will prompt; complete it during checkout)
- Issuer flagged transaction (call your bank)
- Address mismatch
See acc-118 billing troubleshooting.
What happens to credits after subscription expiry?
Purchased credits persist (they don't expire and are separate from the subscription); plan credits follow the monthly reset. You can still see your balance, but write features may be locked until subscription renews.
Can I cancel mid-cycle?
Yes. /settings/team/billing → Cancel subscription. You retain access until the end of the current billing period. No further charges.
To spend less without canceling: see "Can I downgrade my plan mid-cycle?" above.
Is there an enterprise tier?
Yes. Contact sales (typically via Help Center or sales@wevion.ai) for:
- Higher feature limits
- Dedicated support
- Custom contracts (annual prepay, multi-workspace, white-label)
- SLAs
Tax / VAT?
Stripe handles tax based on your billing address. EU customers: VAT applied if applicable. US customers: state tax per Stripe Tax. Invoice shows tax breakdown.
For VAT exemption (B2B EU): add VAT ID in /settings/team/billing → Billing details.
Can I get an invoice PDF?
Yes. /settings/team/billing → Invoices. Download per-period.
Stripe also emails invoices automatically to the billing email after each charge.
I changed billing email — when does it take effect?
/settings/team/billing → Billing details → Update email. Effective immediately for new invoices. Historical invoices retain old email.
My workspace was suspended — why?
Common reasons:
- A renewal payment failed and wasn't resolved within the 72-hour grace window: the workspace becomes read-only (see failed payment recovery)
- A trial ended without a card, or a canceled subscription reached its end date: the workspace becomes read-only
- An annual bank transfer didn't arrive by the invoice deadline: read-only until it is received
- Terms-of-service violation or another admin suspension (rare; investigated case-by-case)
Resolve: update your payment method or pay the open invoice from /settings/team/billing; access returns once the payment succeeds. After a trial or a cancellation, subscribe again to restore access.
For TOS-related: contact support with details.
FAQ
What happens to my Wevion workspace after the trial expires?
The 14-day trial starts at sign-up without a card, and nothing is charged during it. If you added a card, at the end of the 14 days your subscription starts automatically and your card is charged — unless you cancel before day 14, in which case you're not charged. Without a card, the workspace becomes read-only at day 14, with your data preserved. You can subscribe to (or change) a paid plan any time via /settings/team/billing → Subscribe.
Does downgrading my Wevion plan mid-cycle trigger a refund?
No. Use /settings/team/billing → Change plan: a downgrade takes effect at your next renewal, with no refund for the current period, while an upgrade is immediate and charged the prorated difference. For complex billing scenarios, Wevion recommends contacting support rather than changing the plan yourself.
What's the difference between a Wevion subscription and credits?
A Wevion subscription buys access to features and base capacity on a monthly or annual cadence, consumed over time until expiry. Credits are separate: they fund AI usage across Wavo and Creative Hub generation, are topped up on demand via Stripe, and are consumed per message or generation. You typically need both.
How do I top up AI credits in Wevion?
Go to /settings/team/billing → Top up credits, which opens a Stripe checkout. Once payment confirms via the Stripe webhook (about 30 seconds), your balance updates. Purchased credits are separate from your subscription and don't expire, so they persist even after a subscription expires (plan credits follow the monthly reset) — though write features may stay locked until the subscription renews.
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